New Team, Same Dreamy Dress Love!

FAQs

How much does shipping cost?
All shipping in the continental U.S. is complimentary with our long-distance from studio cleaning/preserving option. 

My gown is covered in sequins and beads. Will there be an additional charge to clean it?
No, we charge a flat rate for all gowns, regardless of size, fabric, beading etc. Box sixes and cleaning time will vary to accommodate your gown.

My gown is hem is completely covered in dirt, will you be able to clean it?
We use the most gentle cleaning methods available in order to best care for your garment. We will pre-spot and clean your garment up to three times to achieve the best results.

Will I be able to see my gown once it is preserved?
Yes, you will be able to see your gown through a large window on the box. We recommend keeping the gown covered and away from sunlight.

Is the Process Guaranteed?

Yes, we will guarantee your gown against yellowing.  For best results, please do not store it exposed to sunlight or moisture (like in basements).

We do not suggest opening the package until you are ready for your daughter to wear it or to use the fabrics for another purpose (like making special pillows or christening gowns).  If at that time it is needing to be re-cleaned, we offer this service complimentary and free of charge!

Guarantee is voided with water, smoke/soot/fire damage, pet/pest destruction, and undue sun exposure.

I want to ship my gown from a different address that I would like it to be sent once it is preserved. Is this possible?
Absolutely. When placing your order, use the address where the gown will be coming from in the shipping address section so that the shipper kit will be sent there. Your shipper kit will include a copy of your order, be sure to write in the address where you would like the preserved gown to be sent on your paperwork and include this with your gown. We will update our records accordingly once we have received your gown and paperwork. 

I just placed my order online, what next?
Once your order is placed online, we will send your shipper kit (this includes a garment bag and box to pack your gown, and a pre-paid UPS shipping label to send your gown to us).

Be sure to put the gown in the bag and tie or tape it shut, then put the bag and paperwork in the box with the label.  Easy!

My gown is really dirty, there are several areas that are stained. Will I be charged an additional amount for cleaning?
There is no additional cost for a stained gown. We will clean it to the best of our ability, without risking any damage to the gown.

I am leaving for my honeymoon and don't want my gown to be returned while I am away, is it possible to hold my gown until I am back?
Certainly, we just ask that you indicate the date you will be returning on your order.

Additional questions?

Send us an email at simply-preserved@janay-a.com